s c h e m e w i k i . o r g

/ Know.ReadmeFirst

This Web


WebHome 
WebChanges 
WebTopicList 
WebStatistics 

All Webs


Chicken
Cookbook
Erlang
Know
Main
Plugins
Sandbox
Scm
TWiki  

Schematics


Schematics Home
TWiki Shorthand

Offsite Links


Schemers.org
Lambda the Ultimate
twiki.org
If you are not familiar with the TWiki collaboration tool, please visit WelcomeGuest in the TWiki.TWiki web first.

Note: The TWiki.Know web is for demonstration purposes only. It hardly contains any data, its purpose is to show how TWiki can be used as a knowledge base for support (e.g. as a web based help desk application).

The TWiki.Know knowledge base has the following functions:

  1. Submit Data to the Knowledge Base: Enter data that could be usefull for other support staff.
  2. Search the Knowledge Base: Search for a solution of a problem a customer has.
  3. Email Notification: Subscribe in WebNotify to get notified by email whenever the knowledge base gets updated.

Submit Data to the Knowledge Base

Please feel free to add any information you think can help the support staff solving problems. To contribute to the knowledge base, please create a new topic that contains a problem and solution (or workaround) pair.

To submit data to the Knowledge Base:

Search the Knowledge Base

Please use the WebSearch topic to search for a solution to a problem.

Email Notification

Subscribe in WebNotify to get notified by email when the knowledge base gets updated. Support staff should subscribe to be notified, this is a good way to hone trouble shooting skills by having a look at newly submitted problem / solution pairs.

WebForm
TopicClassification: NoDisclosure
OperatingSystem:
OsVersion:

 
 
© 2004 by the contributing authors. / You are Main.guest